18/05/2020 - 10:00:00

Notice: information regarding Coronavirus COVID-19

Italo, in order to protect its employees and passengers, complies with the provisions issued by the Government with the Prime Ministerial Decree, passengers are informed that:

  • Our train offer will be rescheduled. We therefore ask you to deepen on our website;
  • The "Italo Club" Lounges will be closed;
  • Caring services on board the train will not be provided.
  • on-board personnel have been provided with specific instructions as well as protective equipment (masks to be used in specific cases, disposable gloves and hand sanitiser);
  • extraordinary specific cleaning activities are being carried out on board the trains with disinfectant material.

Passengers who cancel their journey to have taken place by June 30th, 2020 will receive a refund, according to the following procedures.

Refund application procedure:
For journeys to and from Lombardy, Veneto and Emilia Romagna, tickets purchased by 2 March 2020 are refundable. For journeys to and from any other area in Italy, tickets purchased by 9 March 2020 (included) are refundable.
In addition, all passengers affected by the modified service due to the public health emergency will be able to apply for a refund as follows:

Customers can apply for a refund of the entire ticket cost in the form of vouchers which may be used to purchase new tickets for travel within one year of the date of issue.

The application must be made directly via the website, using the Claims form, in the Support section at www.italotreno.it/en/refund
(available only from desktop site). When completing the form, it is necessary to select the category “Refund for health emergency 2020”. Note: in the event of claims for more than one journey or return ticket journeys with the same ticket code, it is necessary to make an application for each journey, stating the relative train number.
 
Customers can also apply for a refund on the www.italotreno.it/en
website according to their established fare conditions. We apologise for any inconvenience, but we are certain that you will understand our efforts to make your journey as safe as possible.

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