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Italo News

RAILWAY TRAFFIC UPDATES

The railway traffic runs regularly and there are no further updates.

24/11/2021 - 16:30:00

RAILWAY NODE OF FLORENCE– PLANNED CHANGES TO TRAFFIC DUE TO ENGINEERING WORKS ON SATURDAY 27 AND SUNDAY 28 NOVEMBER 2021

On Saturday 27 and Sunday 28 November 2021, due to engineering works on the railway node of Florence planned by the Rail Manager Infrastructure, the following trains run through a different route between Arezzo and Florence.

On Sun...

24/11/2021 - 16:30:00

BRESCIA-VERONA LINE– PLANNED CHANGES TO TRAFFIC DUE TO MAINTENANCE WORKS ON SATURDAY 27 AND SUNDAY 28 NOVEMBER 2021

On Saturday 27 and Sunday 28 November 2021, due to maintenance works between Brescia and Verona stations planned by the Rail Infrastructure Manager, the following trains will not call at Peschiera, Desenzano del Garda, Brescia and Bergamo:

24/11/2021 - 16:30:00

SALERNO-REGGIO CALABRIA LINE– PLANNED CHANGES TO TRAFFIC DUE TO MAINTENANCE WORKS ON SATURDAY 27 AND SUNDAY 28 NOVEMBER 2021

On Saturday 27 and Sunday 28 November 2021, due to maintenance works on the Salerno-Reggio Calabria line planned by the Rail Manager Infrastructure:

• Italo 8111/8113 on Sunday 28 November changes its number to 366...

04/11/2021 - 15:30:00

RAILWAY NODE OF MILAN - PLANNED CHANGES TO TRAFFIC DUE TO MAINTENANCE WORKS FROM TUESDAY 9 NOVEMBER TO FRIDAY 3 DECEMBER

From Tuesday 9 November to Friday 3 December 2021, due to maintenance works in the railway node of Milan planned by the Railway Infrastructure Manager:

• Italo 8978 changes its number to 35390 and the arrival in Mi...

Faq

If your train is delayed by more than 60 minutes prior to your scheduled departure, or if it is cancelled, the following rules apply:

You are entitled to a full refund of your ticket for:
- The leg of the journey affected by the delay or cancellation
- The entire journey if you no longer need to reach your final destination. In this case, you can also ask to return to your departure point via the first Italo train available

Where you have a return ticket and the delay or cancellation affects your outward journey you can request a refund for the entire two-way trip or you can also choose to maintain the return leg. If the delay or cancellation affects your return leg you are entitled to a refund only for that journey.

You can choose to complete your journey towards your destination either:
- By means of a service replacement solution if offered, or with the first available Italo train
- By choosing to travel at a later date
If you experience a delay of between 60 and 119 minutes Italo will automatically compensate you 25% of your ticket price.
If the delay is greater than 120 minutes that compensation will amount to 50% of your fare.
You will receive notification of any compensation after seven days and no later than 30 days after the journey in question. You will receive a voucher or, if you are a member of Italo Più, you will be credited via your Borsellino Italo.
You will receive an email from Italo confirming the compensation and you can also check the status via the “Support” page of italotreno.it.
Compensation is automatically paid to you within 30 days.
In order to ensure you receive it as quickly as possible, it will be paid via a voucher, Italo credit or, if you are a member of our Italo Più programme, via your Borsellino Italo. To check if your refund has been paid, simply go to the Self Service area of our website which you’ll find on the Support page. If you have a voucher, click on "Compensation Search" otherwise select "Check Your Italo Credit".
To check if it has been credited to your Borsellino Italo, log in with your user name and password and go to your Account Page.
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