18/05/2020 - 10:00:00
Notice: information regarding Coronavirus COVID-19
Italo, in order to protect its employees and passengers, complies with the provisions issued by the Government with the Prime Ministerial Decree, passengers are informed that:
Refund application procedure:
For journeys to and from Lombardy, Veneto and Emilia Romagna, tickets purchased by 2 March 2020 are refundable. For journeys to and from any other area in Italy, tickets purchased by 9 March 2020 (included) are refundable.
In addition, all passengers affected by the modified service due to the public health emergency will be able to apply for a refund as follows:
Customers can apply for a refund of the entire ticket cost in the form of vouchers which may be used to purchase new tickets for travel within one year of the date of issue.
The application must be made directly via the website, using the Claims form, in the Support section at www.italotreno.it/en/refund (available only from desktop site). When completing the form, it is necessary to select the category “Refund for health emergency 2020”. Note: in the event of claims for more than one journey or return ticket journeys with the same ticket code, it is necessary to make an application for each journey, stating the relative train number.
Customers can also apply for a refund on the www.italotreno.it/en website according to their established fare conditions. We apologise for any inconvenience, but we are certain that you will understand our efforts to make your journey as safe as possible.
06/07/2020 - 12:30:00
Modified service due to public health emergency
In accordance with government regulations on the Covid-19 health crisis, Italo has modified its service until 24 July with some trains now cancelled. We ask you to consult the current timetable via the following link in order to check whether your train departure is confirmed.
If your train has been cancelled/modified, please contact us to rearrange your travel or apply for a refund of the entire ticket cost in the form of vouchers, which may be used to purchase new tickets for travel within one year of the date of issue.
The Italo Train + Bus offering is currently under re-scheduling. Return to the page or register for our newsletter to know when it will be available again.
We apologise for any inconvenience and hope to be able to welcome you back on board again soon when we return to normal service!
10 rules to prevent Coronavirus COVID-19 infection
The rules below have been developed by the Italian Ministry of Health and the National Institute of Health to prevent the spreading of Coronavirus COVID-19:
If you experience a delay of between 60 and 119 minutes Italo will automatically compensate you 25% of your ticket price. If the delay is greater than 120 minutes that compensation will amount to 50% of your fare. You will receive notification of any compensation after seven days and no later than 30 days after the journey in question. You will receive a voucher or, if you are a member of Italo Più, you will be credited via your Borsellino Italo. You will receive an email from Italo confirming the compensation and you can also check the status via the “Support” page of italotreno.it.MORE INFORMATIONS