03/08/2020 - 20:00:00
Notice about Covid Voucher Refund
We inform our customers that, in accordance with provisions of Law no. 77 of 17 July 2020, the regulation pertaining to vouchers issued due to the Covid-19 health emergency has been modified as follows:
all vouchers previously issued because of the Covid-19 health emergency for travel to be carried out beginning on 2 March 2020 and with an initial validity of 12 months will be extended for an additional 6 months (consequently providing an overall validity of 18 months). This extension will occur at the first 12-month expiration date, with the issuance of an amount equal to the value not yet used at that date.
EXCHANGE FOR CASH
at the 12-month or 18-month expiration from the issue date of the voucher, it will be possible to request a cash refund in the value of the voucher not yet used at that date.
For further information, please call 892020 (calls will be charged*).
For fixed line the cost of the connection (VAT included) is of 30,5 Euro cents and of 54,9 Euro cents per minute. From mobile network, the costs vary from operator to operator.
18/07/2019 - 17:18:00
New Italo Real Time
Italo Real Time, the service that provides Italo travellers with information about the status of train services and traffic conditions, is now available also from a smartphone. In addition to a completely revamped design, the new portal includes more real-time information about traffic and Italo’s numerous destinations by train and bus. For more details about trains, users can search by departure and arrival times, by train number, or by looking up the station’s arrivals/departures board. In addition, the “Station” pages have interesting travel advice, with articles in the Italo Blog.
If you experience a delay of between 60 and 119 minutes Italo will automatically compensate you 25% of your ticket price. If the delay is greater than 120 minutes that compensation will amount to 50% of your fare. You will receive notification of any compensation after seven days and no later than 30 days after the journey in question. You will receive a voucher or, if you are a member of Italo Più, you will be credited via your Borsellino Italo. You will receive an email from Italo confirming the compensation and you can also check the status via the “Support” page of italotreno.it.MORE INFORMATIONS