Italo News

22/01/2020 - 19:25:00

Italo Real Time

From 21:40 Thursday, 23 January to 6:00 Monday, 27 January, due to maintenance work arranged by network management, RFI – Rete Ferroviaria Italiana on the High Speed Milan-Bologna line, the following trains will expect the variations indicated as follows:

  • the train 9907 departing from Milan Central station at 05:40 and arriving at Naples Central station at 10:43, on 24, 25, 26 and 27 January, will expect a delay within 10 minutes;

  • the train 9960 departing from Naples Central station at 18:20 and arriving at Milan Central station at 23:20, on 24 and 26 January, will undergo a change in train number and time. The new train 35966 will arrive at the Milan Rogoredo station at 23:35 and at the Milan Central station at 23:45. The other stops and times remain unchanged;

  • the train 9996 departing from Naples Central station at 18:35 and arriving at Milan Central station at 23:15, on 24 and 26 January, will undergo a change in train number and time. The new train 35996 will arrive at the Milan Central station at 23:40. The other stops and times remain unchanged;

  • the train 9964 departing from Naples Central station at 19:20 and arriving at Milan Central station at 00:20, overnight on 23/24, 24/25 and 26/27 January, will undergo a change in train number and time. The new train 35964 will arrive at the Milan Rogoredo station at 00:32 and at the Milan Central station at 00:45. The other stops and times remain unchanged;

18/07/2019 - 17:18:00

New Italo Real Time

Italo Real Time, the service that provides Italo travellers with information about the status of train services and traffic conditions, is now available also from a smartphone. In addition to a completely revamped design, the new portal includes more real-time information about traffic and Italo’s numerous destinations by train and bus. For more details about trains, users can search by departure and arrival times, by train number, or by looking up the station’s arrivals/departures board. In addition, the “Station” pages have interesting travel advice, with articles in the Italo Blog.

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Stations in real time

Choose the station of your interest to display the boards
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Running Trains

If you experience a delay of between 60 and 119 minutes Italo will automatically compensate you 25% of your ticket price. If the delay is greater than 120 minutes that compensation will amount to 50% of your fare. You will receive notification of any compensation after seven days and no later than 30 days after the journey in question. You will receive a voucher or, if you are a member of Italo Più, you will be credited via your Borsellino Italo. You will receive an email from Italo confirming the compensation and you can also check the status via the “Support” page of italotreno.it.

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Faq

If your train is delayed by more than 60 minutes prior to your scheduled departure, or if it is cancelled, the following rules apply:

You are entitled to a full refund of your ticket for:
- The leg of the journey affected by the delay or cancellation
- The entire journey if you no longer need to reach your final destination. In this case, you can also ask to return to your departure point via the first Italo train available

Where you have a return ticket and the delay or cancellation affects your outward journey you can request a refund for the entire two-way trip or you can also choose to maintain the return leg. If the delay or cancellation affects your return leg you are entitled to a refund only for that journey.

You can choose to complete your journey towards your destination either:
- By means of a service replacement solution if offered, or with the first available Italo train
- By choosing to travel at a later date
If you experience a delay of between 60 and 119 minutes Italo will automatically compensate you 25% of your ticket price.
If the delay is greater than 120 minutes that compensation will amount to 50% of your fare.
You will receive notification of any compensation after seven days and no later than 30 days after the journey in question. You will receive a voucher or, if you are a member of Italo Più, you will be credited via your Borsellino Italo.
You will receive an email from Italo confirming the compensation and you can also check the status via the “Support” page of italotreno.it.
Compensation is automatically paid to you within 30 days.
In order to ensure you receive it as quickly as possible, it will be paid via a voucher, Italo credit or, if you are a member of our Italo Più programme, via your Borsellino Italo. To check if your refund has been paid, simply go to the Self Service area of our website which you’ll find on the Support page. If you have a voucher, click on "Compensation Search" otherwise select "Check Your Italo Credit".
To check if it has been credited to your Borsellino Italo, log in with your user name and password and go to your Account Page.
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