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Italo News

20/05/2022 - 17:00:00

MAINTENANCE WORKS ON BATTIPAGLIA-REGGIO CALABRIA CENTRALE RAILWAY LINE FROM 28 TO 29 MAY 2022

Due to maintenance works planned by Infrastructure Rail Manager on Battipaglia – Reggio Calabria Centrale railway line, the following trains are amended from Saturday 28 to Sunday 29 May 2022: • 28 May 2022 – Italo 8143 from Torino...

29/04/2022 - 17:30:00

NOTICE TO TRAVELERS: MAINTENANCE WORKS ON THE GENOVA – MILANO RAILWAY LINE FROM 30 APRIL TO 12 JUNE 2022

Due to maintenance works, planned by Railway Infrastructure Manager on the Genova-Milano railway line, from 30 April to 12 June some train numbers and timetable will undergo changes. More details on the following link. Our sales system are updated

21/03/2022 - 13:00:00

LINE SALERNO – REGGIO CALABRIA - AMENDED SERVICE DUE TO MAINTENANCE WORKS FROM MONDAY 21 MARCH TO SATURDAY 11 JUNE 2022

Due to maintenance works between Sapri and Maratea stations, the following trains are amended from Monday 21 March to Saturday 11 June 2022:   • 8134/8136 changes its number to 36312/36314 with amended timetable; • 8111/8113 changes i...

Faq

If your train is delayed by more than 60 minutes prior to your scheduled departure, or if it is cancelled, the following rules apply:

You are entitled to a full refund of your ticket for:
- The leg of the journey affected by the delay or cancellation
- The entire journey if you no longer need to reach your final destination. In this case, you can also ask to return to your departure point via the first Italo train available

Where you have a return ticket and the delay or cancellation affects your outward journey you can request a refund for the entire two-way trip or you can also choose to maintain the return leg. If the delay or cancellation affects your return leg you are entitled to a refund only for that journey.

You can choose to complete your journey towards your destination either:
- By means of a service replacement solution if offered, or with the first available Italo train
- By choosing to travel at a later date
If you experience a delay of between 60 and 119 minutes Italo will automatically compensate you 25% of your ticket price.
If the delay is greater than 120 minutes that compensation will amount to 50% of your fare.
You will receive notification of any compensation after seven days and no later than 30 days after the journey in question. You will receive a voucher or, if you are a member of Italo Più, you will be credited via your Borsellino Italo.
You will receive an email from Italo confirming the compensation and you can also check the status via the “Support” page of italotreno.it.
Compensation is automatically paid to you within 30 days.
In order to ensure you receive it as quickly as possible, it will be paid via a voucher, Italo credit or, if you are a member of our Italo Più programme, via your Borsellino Italo. To check if your refund has been paid, simply go to the Self Service area of our website which you’ll find on the Support page. If you have a voucher, click on "Compensation Search" otherwise select "Check Your Italo Credit".
To check if it has been credited to your Borsellino Italo, log in with your user name and password and go to your Account Page.
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